MSER VENTURES PRIVATE LIMITED

About Us

MSER Ventures Pvt Ltd is a new-age, process-outsourcing firm that focuses on technology, analytics and efficient human resourcing to provide turnkey solutions. MSER was founded under the aegis of Management Services, a leading collections and verifications agency of Delhi-NCR.

What We Do

We specialise in the business of:

Soft Collections

Payment Pickups
Write/Off Collections, Settlements & Recoveries

Domestic Outbound Call Support
Physical Address Verification

Document Collection
Seller Onboarding

Customer Retention Support
CRM & Data Analytics

Our clientele is spread across banks, NBFCs, automobiles, credit card, digital finance, telecom & e- commerce companies. We provide the above listed services for retail & commercial loans, secured & unsecured loans, digital loans, credit cards & post-paid connections. Our presence is across Delhi & NCR.

Highlights

One of the biggest front-end team in Delhi/NCR with a workforce of more than 600 executives working across more than 80 portfolios
We are one of the first agencies to get ISO certified
We have four facilities in Delhi/NCR to run operations
We touch more than 125000 customers every month
Onboarded more than 5000 sellers for Snapdeal
We perform more than 40000 Physical Verifications, VAS & Document Collection every month across Delhi/NCR/Meerut/Hodal/Palwal
We have one of the biggest collection set up in Delhi/NCR and are collecting more than Rs. 30 Crores every month
Our pick up volumes cross 10000 a month

Leadership Team

Our Management Team and Board comprises of experienced personnel in the arena of Debt & Credit Management having diverse experience in the industry.

Sunil Diwan

26+ years of experience in the field of collections and verifications. Worked for multi national banks & financial institutions such as Citicorp, Kotak Mahindra, Dewan Housing Finance in the initial years.

Priyanka Dewan

MBA, above 10 years of corporate experience with CRISIL, IIT Delhi, Airtel, including 5 years of experience in collection & verification industry. Co-Founder of India’s largest online poker aggregator platform.Leads Strategic Change Management, Technology Adoption and Business Development.

Manav Dewan

Above 20 years' experience in the field of collections and verifications. Heads Operations.

Anuj Jalote

Founder of India’s largest online poker aggregator platform, co-founder of a leading smart-mobility tech startup. Ex Procter & Gamble, GSK, IndiaMart. IIT Delhi Alum. Leads Innovation.

Sandeep Sehgal

Renowned CA with 20 years of experience. Heads Finance and Compliance.

Why Us

Certified & Highly Experienced Staff

We hire and retain the most skilled staff in the industry. The average work experience of our senior staff is more than 20 years. All field executives for working collections are DRA certified.

Knowledge Pool

Over the years we have developed an enormous repository of resourceful information that is leveraged to provide business intelligence and insights.

Self-Check Mechanism

We have a dedicated team to conduct internal audits to keep a stringent check on field work and ensure data security at the backend. We have a Fraud Control Unit with a retired inspector & an advocate on panel.

Focus On Process & Technology

We are a highly process-oriented organisation with continuous focus on building robust systems. We invest in building and upgrading systems and processes that set industrybenchmarks. We excel in all audits conducted by clients.